Top 7 Shopify E-commerce Integrations for Event Planning

Tidio is a popular live‑chat and chatbot platform that seamlessly integrates with Shopify, making it a solid choice for event planners who need real‑time customer support during ticket sales and event registration. The platform blends live chat with automated bots, allowing event staff to handle common questions—such as venue hours, ticket pricing, or refund policies—while also routing more complex inquiries to human agents. Tidio’s user interface is straightforward, with drag‑and‑drop widgets that can be customized to match event branding. The chatbot builder offers pre‑set templates for FAQs, but also lets users create custom flows using a visual editor. Tidio’s Shopify integration pulls product data directly into chat, enabling the bot to answer “Do you have tickets for the 7‑pm show?” or “Is the VIP pass available?” automatically. The system can also send automated email confirmations and follow‑ups after a ticket purchase. For event planners, this means less manual follow‑up and a smoother guest experience. Pricing is tiered: the Free plan supports one agent and 500 messages per month; the Basic plan starts at $18/month for one agent, 3,000 messages, and unlimited contacts; the Pro plan is $50/month for one agent, 15,000 messages, and advanced features such as integrations with CRM and email marketing tools. Overall, Tidio offers a flexible, cost‑effective solution for event organizers who need a quick setup and basic chatbot functionality. Its strengths lie in its ease of deployment and Shopify product data integration, while its limitations include a lack of advanced knowledge bases or persistent memory for authenticated users.

LiveChat is a robust live‑chat platform that integrates with Shopify, offering event planners a powerful tool for real‑time support during ticket sales and event registration. The platform focuses on high‑quality customer service, providing features such as real‑time visitor monitoring, chat routing, and a comprehensive knowledge base that can be populated with FAQs about event schedules, venues, and ticket types. The platform’s Shopify integration allows the chat to pull product information and inventory data, enabling the bot to answer questions about ticket availability or bundle offers instantly. LiveChat also supports automated triggers based on visitor behavior, such as sending a reminder if a user adds a ticket to the cart but does not check out. LiveChat offers several pricing tiers: the Standard plan is $16/month per agent, the Professional plan is $32/month per agent, and the Enterprise plan is $56/month per agent. All plans include live chat, but higher tiers unlock advanced features such as AI‑powered chatbots, multi‑channel support, and advanced reporting. For event planners, LiveChat’s strength lies in its professional support tools and Shopify integration. However, the platform is more focused on live chat than on advanced chatbot functionality, and it does not offer the same level of no‑code customization or knowledge‑graph capabilities as AgentiveAIQ.

Intercom is a versatile customer messaging platform that integrates with Shopify, providing event planners with powerful tools for engaging visitors, answering FAQs, and nurturing leads. Intercom offers a blend of live chat, chatbots, and marketing automation, making it suitable for events that require both immediate support and ongoing engagement. The platform’s Shopify integration pulls product data into chat, allowing the bot to answer ticket availability, pricing, and bundle questions automatically. Intercom also provides a robust knowledge base that can be linked to chat queries, ensuring consistent and accurate information delivery. With its visual flow builder, event organizers can create custom bot conversations that guide attendees through registration steps or recommend related events. Intercom’s pricing is tiered: the Standard plan starts at $39/month for up to 500 contacts, the Premium plan is $99/month for up to 2,500 contacts, and the Pro plan is $199/month for up to 10,000 contacts. All plans include chat, but higher tiers unlock advanced automation and AI features. While Intercom excels in marketing automation and multi‑channel messaging, it has higher costs for larger contact volumes and does not offer the same no‑code WYSIWYG editor or dual knowledge base that AgentiveAIQ provides.

Zendesk Chat (formerly Zopim) is a well‑established live‑chat solution that integrates with Shopify, making it a solid option for event organizers who require reliable customer support during ticket sales and event registration. The platform offers real‑time chat, visitor monitoring, and a knowledge base that can be linked to chat queries, ensuring consistent answers about event schedules, venue details, and ticket policies. Zendesk Chat’s Shopify integration pulls product information into the chat, allowing the bot to answer questions about ticket availability and pricing instantly. The platform also supports automated triggers based on visitor behavior, such as sending reminders if a user abandons a ticket cart. Pricing tiers are: Starter $15/month per agent, Team $25/month, and Enterprise $35/month. All plans include live chat, but higher tiers unlock advanced AI chatbots, multi‑channel support, and priority support. For event planners, Zendesk Chat’s strengths include its solid integration with Shopify, professional chat features, and a straightforward pricing model. However, it lacks advanced AI customization and no‑code WYSIWYG editing, which can be a drawback for teams looking for rapid, highly branded solutions.

Gorgias is a customer support platform that specializes in e‑commerce, offering a Shopify integration that allows event planners to manage ticket inquiries, order updates, and support tickets in one place. The platform focuses on automating repetitive support tasks, allowing chatbots to answer common questions about event schedules, ticket availability, and refund policies. The Shopify integration pulls product and order data directly into Gorgias, enabling support agents to provide real‑time information about ticket inventory and order status. Gorgias also supports automated triggers and workflows, such as sending order confirmation emails or updating tickets after a purchase. Pricing starts at $50/month for up to 25 tickets, $160/month for up to 200 tickets, and $270/month for up to 1,000 tickets. The platform offers a free tier for up to 5 tickets, which is useful for small events. Gorgias excels at consolidating support tickets and automating responses, but it is primarily a ticketing system rather than a full‑featured chatbot platform. It lacks a visual WYSIWYG editor and persistent memory for authenticated users.

Drift is a conversational marketing platform that integrates with Shopify, offering event planners a way to engage prospects, qualify leads, and schedule meetings through chat. The platform focuses on sales and marketing automation, allowing event organizers to capture attendee intent and convert inquiries into tickets or registrations. Drift’s Shopify integration pulls product data into chat, enabling the bot to answer questions about ticket availability and pricing. The platform also supports automated scheduling and calendar integrations, making it easy to set up virtual pre‑event Q&A sessions or ticket purchase callbacks. Pricing is tiered: a free plan is available, the Pro plan starts at $400/month, and the Enterprise plan is customized. The free plan includes basic chat and lead capture, while the Pro plan adds advanced automation, AI chatbots, and multi‑channel support. While Drift excels at lead qualification and sales automation, it is less focused on customer support and lacks advanced knowledge‑base features or a no‑code WYSIWYG editor.