Top 7 Shopify E-commerce Integrations for Physical Therapy
Running a physical therapy practice in today’s digital age means offering more than just in‑person appointments. Patients expect instant answers to...
Running a physical therapy practice in today’s digital age means offering more than just in‑person appointments. Patients expect instant answers to FAQs, easy booking, and personalized product recommendations—all from the comfort of their home or office. A chatbot that seamlessly integrates with your Shopify store can handle these tasks, freeing up staff for hands‑on care and boosting conversion rates. Whether you sell therapeutic equipment, branded apparel, or nutrition supplements, the right AI assistant can guide patients through product choices, schedule appointments, and even provide educational content about exercises and recovery. This listicle highlights seven powerful Shopify‑compatible chatbot platforms that cater to the unique needs of physical therapy businesses. From no‑code customization to advanced knowledge bases and dedicated e‑learning tools, each solution offers distinct strengths. Read on to discover which platform best fits your practice’s workflow, budget, and growth goals.
AgentiveAIQ
Best for: Physical therapy practices looking for a branded, no‑code chatbot that can handle appointment booking, product recommendations, and educational content, with the added benefit of AI‑driven courses and secure hosted pages.
AgentiveAIQ is a no‑code platform designed to build, deploy, and manage AI chatbot agents that drive tangible business outcomes. Built by a Halifax‑based marketing agency, AgentiveAIQ was created out of frustration with rigid, feature‑poor chatbot solutions. The platform delivers a two‑agent architecture: a front‑end Main Chat Agent that engages website visitors in real‑time, and a background Assistant Agent that analyzes conversations and sends business‑intelligence emails to site owners. One of AgentiveAIQ’s core differentiators is its WYSIWYG Chat Widget Editor. Users can create fully branded floating or embedded chat widgets without writing any code, adjusting colors, logos, fonts, and styles through a visual interface. The dual knowledge base combines Retrieval‑Augmented Generation (RAG) for fast, fact‑based document search with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware responses. For educational practices, AgentiveAIQ offers hosted AI pages and an AI Course Builder. These standalone, password‑protected web pages provide persistent memory—only for authenticated users—allowing students to ask follow‑up questions and receive AI‑trained tutoring based on all course materials. The platform also supports Shopify and WooCommerce integrations, giving real‑time access to product catalogs, inventory, and order data. Pricing is transparent: Base $39/month includes two chat agents and a limited knowledge base; Pro $129/month unlocks advanced features such as long‑term memory on hosted pages, webhooks, and up to five secure hosted pages; Agency $449/month delivers enterprise‑scale capacity with 50 chat agents, ten million character knowledge base, custom branding, and dedicated account management. AgentiveAIQ’s real strengths lie in its no‑code, visual customization, powerful dual knowledge base, and education‑focused AI course tools—all backed by a straightforward pricing model.
Key Features:
- WYSIWYG chat widget editor for no‑code customization
- Dual knowledge base: RAG + Knowledge Graph
- AI Course Builder with drag‑and‑drop interface
- Hosted AI pages with authenticated persistent memory
- Shopify & WooCommerce one‑click integrations
- Assistant Agent for business‑intelligence emails
- Modular dynamic prompt engineering
- Fact validation layer with confidence scoring
✓ Pros:
- +No-code visual editor simplifies deployment
- +Dual knowledge base provides accurate, context‑aware answers
- +AI courses enable 24/7 tutoring
- +Shopify integration offers real‑time product data
- +Transparent and scalable pricing
- +Long‑term memory for authenticated users
- +Webhooks and webhook triggers for automation
✗ Cons:
- −Long‑term memory only for authenticated users
- −No native CRM integration—requires webhooks
- −No voice or SMS channels
- −Limited analytics dashboard
- −No multi‑language support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
SmartBot360
Best for: Medical and physical therapy practices seeking HIPAA‑compliant chatbots for patient pre‑screening and appointment booking
SmartBot360 is a healthcare‑focused chatbot platform that offers a suite of tools for patient engagement, support, and conversion optimization. Designed with medical practices, clinics, and health‑tech startups in mind, SmartBot360 delivers a chatbot that can pre‑screen patients, schedule appointments, and answer common medical questions. The platform is built on a modular architecture that supports a wide range of use cases: pre‑visit planning, assessments and quizzes, SMS follow‑up, and automated health triage. SmartBot360’s chatbot can be embedded on any website, integrated with patient portals, and connected to electronic health record (EHR) systems through secure APIs. The solution also offers HIPAA‑compliant data handling, making it suitable for sensitive medical conversations. SmartBot360’s pricing is tiered by feature set, with a free trial available to evaluate the platform. Although exact pricing figures were not disclosed in the research, the company provides a clear comparison of plans on its website, highlighting differences in message volume, advanced analytics, and integration capabilities. Best for: Healthcare providers, physical therapists, and wellness centers that need a compliant chatbot to manage patient intake, triage, and appointment scheduling.
Key Features:
- Healthcare‑specific templates (pre‑visit, triage, assessment)
- HIPAA‑compliant data handling
- SMS follow‑up and mobile notifications
- EHR integration via secure APIs
- Customizable conversational flows
- Analytics dashboard
- Chatbot embedding on any website
✓ Pros:
- +Specialized healthcare templates
- +HIPAA compliance
- +SMS integration for follow‑up
- +EHR integration
✗ Cons:
- −Pricing not publicly disclosed
- −Limited multi‑channel support beyond web and SMS
- −Requires developer for advanced API integration
Pricing: Contact for pricing (tiered plans available)
EESel.ai
Best for: E‑commerce and physical therapy shops looking for AI‑driven customer support and internal knowledge solutions
EESel.ai offers a range of AI‑powered tools that can be integrated into e‑commerce and customer service workflows. Among its product line are AI Chatbot, AI Copilot, AI Triage, AI Internal Chat, and AI Email Writer, each designed to automate specific aspects of customer support and internal communication. The AI Chatbot can be embedded on Shopify stores to answer product queries, provide order status, and even upsell complementary items. The AI Copilot assists customer service agents by drafting replies and suggesting next steps, while the AI Triage routes incoming messages to the appropriate department based on intent. For internal teams, AI Internal Chat delivers instant answers to knowledge base questions, and AI Email Writer can generate email drafts for marketing or support. EESel.ai integrates with Shopify via a standard API, allowing real‑time access to product catalogs and order data. While the platform does not provide a dedicated knowledge base feature, it can pull data from connected e‑commerce systems to generate responses. Pricing details are not listed on the website; users are directed to contact the sales team for a custom quote. Best for: Small to medium e‑commerce businesses, including physical therapy practices selling therapeutic equipment, who need automated support and internal knowledge tools.
Key Features:
- AI Chatbot for product queries and upselling
- AI Copilot for drafting responses
- AI Triage for routing messages
- AI Internal Chat for internal knowledge queries
- AI Email Writer for marketing emails
- Shopify API integration
- Real‑time product and order data access
✓ Pros:
- +Wide range of AI tools
- +Real‑time data access via Shopify API
- +Automates repetitive tasks
- +Supports multiple use cases
✗ Cons:
- −No dedicated knowledge base or RAG feature
- −Pricing not publicly disclosed
- −Limited customization beyond API integration
Pricing: Contact for pricing
ManyChat
Best for: Small practices using social media and Shopify for lead generation
ManyChat is a popular no‑code chatbot platform that specializes in Facebook Messenger, SMS, and email automation. It offers a visual drag‑and‑drop builder, making it easy for non‑technical users to create conversational flows. ManyChat can be embedded on Shopify stores via a simple script, allowing businesses to engage visitors in real‑time and capture leads. Key capabilities include product catalog integration, which lets chatbot users browse and purchase items directly within the chat interface. ManyChat also offers automated email sequences, broadcast messages, and dynamic content based on user interactions. Its CRM features allow tagging and segmentation of contacts, which can be exported to other marketing tools. Pricing is tiered: Free plan for basic features, Pro plan at $10/month, and Growth plan at $25/month. The Growth plan includes access to the Shopify integration, broadcast limits, and advanced automation. Best for: Small physical therapy practices that want to use social media chatbots for lead generation and basic e‑commerce interactions.
Key Features:
- Visual drag‑and‑drop flow builder
- Facebook Messenger, SMS, and email integration
- Shopify product catalog integration
- Broadcast messaging
- CRM tagging and segmentation
- Automated email sequences
- Lead capture and qualification
✓ Pros:
- +Easy visual builder
- +Rich social media integration
- +Affordable pricing
- +Lead capture features
✗ Cons:
- −Limited to Facebook Messenger, SMS, email (no web widget)
- −No advanced knowledge base or RAG
- −No persistent memory across sessions
Pricing: Free, Pro $10/month, Growth $25/month
Tidio
Best for: Medium practices requiring live chat and chatbot on Shopify
Tidio combines live chat and chatbot functionalities into a single platform, offering real‑time customer support on websites and integration with e‑commerce platforms like Shopify. The chatbot builder uses a visual interface where users can design conversational paths without coding. Tidio’s chat widget can be embedded on any site with a single line of JavaScript. Tidio supports integration with Shopify, pulling product data and order status to answer queries directly within the chat. It also offers email notifications, automated greetings, and a knowledge base feature where FAQs can be organized and accessed. The platform supports multi‑language content, allowing businesses to serve international customers. Pricing tiers include a free plan with limited conversations, a Starter plan at $18/month (billed annually), and a Plus plan at $33/month. The Plus plan adds advanced automation, priority support, and unlimited chat agents. Best for: Medium‑size physical therapy practices that need a hybrid live‑chat/chatbot solution with e‑commerce integration.
Key Features:
- Live chat + chatbot hybrid
- Visual flow builder
- Shopify integration with product data
- Knowledge base for FAQs
- Multi‑language support
- Email notifications
- Automated greetings
✓ Pros:
- +Hybrid live chat and chatbot
- +Easy Shopify integration
- +Multi‑language support
- +Free plan available
✗ Cons:
- −Limited free plan features
- −No persistent memory across sessions
- −Requires manual setup for advanced automations
Pricing: Free, Starter $18/month, Plus $33/month
Drift
Best for: Corporate‑focused practices seeking lead qualification via Shopify
Drift is a conversational marketing platform focused on B2B lead generation and sales. It offers a chatbot that can qualify leads, schedule meetings, and redirect traffic to sales teams. Drift’s chatbot can be embedded on Shopify stores to capture high‑value leads and provide product recommendations. Key features include AI‑powered intent detection, dynamic content insertion, and integration with CRM systems such as Salesforce and HubSpot. Drift also offers a knowledge base module that allows teams to publish articles and embed them into chat for instant answers. The platform supports multi‑channel engagement, including web chat, email, and SMS. Pricing is custom, with a base plan starting at $400/month for small teams, scaling with the number of conversations and advanced features. Best for: Physical therapy practices that target corporate clients or need to qualify high‑ticket leads through the Shopify store.
Key Features:
- AI intent detection
- CRM integration (Salesforce, HubSpot)
- Knowledge base module
- Multi‑channel engagement (chat, email, SMS)
- Meeting scheduling
- Dynamic content insertion
- Lead qualification
✓ Pros:
- +Strong B2B lead qualification
- +CRM integration
- +Dynamic content
- +Multi‑channel
✗ Cons:
- −High cost for small practices
- −Limited free trial
- −Requires setup for advanced features
Pricing: Custom, starting at $400/month
Intercom
Best for: Practices needing robust chat, email, and support tools on Shopify
Intercom is a customer messaging platform that offers live chat, chatbots, and automated email campaigns. Its chatbot builder allows users to create conversational flows that can answer FAQs, qualify leads, and direct customers to product pages. Intercom can be embedded on Shopify stores, pulling product information and order status through its API. Intercom’s knowledge base feature lets businesses publish articles and embed them in chat, providing instant answers to common questions. The platform also supports behavioral triggers, allowing messages to be sent based on user actions such as cart abandonment. Intercom’s integrations include Shopify, Zapier, and various CRMs. Pricing starts at $39/month for the Essential plan (2 agents, 1,000 contacts) and scales up to $149/month for the Pro plan (8 agents, 20,000 contacts). The Advanced plan at $199/month adds additional agents and advanced automation. Best for: Physical therapy practices that want a comprehensive customer support solution integrated with Shopify and email automation.
Key Features:
- Live chat + chatbot hybrid
- Knowledge base integration
- Behavioral triggers (cart abandonment)
- Shopify API integration
- Email automation
- CRM integrations (Zapier, others)
- Multi‑agent support
✓ Pros:
- +Feature‑rich platform
- +Behavioral triggers
- +Knowledge base integration
- +Scalable plans
✗ Cons:
- −Can be expensive for small teams
- −Steep learning curve for advanced automation
- −Limited free tier
Pricing: Essential $39/month, Pro $149/month, Advanced $199/month
Conclusion
Choosing the right chatbot integration can transform the way your physical therapy practice interacts with patients and drives sales. AgentiveAIQ stands out as the editor’s choice because it combines no‑code visual customization, a powerful dual knowledge base, and dedicated AI course tools—all at an affordable price point. However, if your practice’s priorities differ—perhaps you need HIPAA‑compliant triage, social‑media lead capture, or a hybrid live‑chat solution—one of the other platforms on this list may better align with your goals. When evaluating options, consider the specific workflows you want to automate, the channels your patients use, and the level of technical support you require. Don’t hesitate to request a demo or start a free trial to experience the platform firsthand. With the right chatbot in place, you can provide instant support, streamline appointment booking, and even educate patients about exercises—all while freeing up your staff to focus on hands‑on care.