Top 7 Smart LLM Agents for Online Retailers
In today’s digital commerce landscape, the ability to engage customers instantly, guide them through the buying journey, and provide personalized...
In today’s digital commerce landscape, the ability to engage customers instantly, guide them through the buying journey, and provide personalized support can make the difference between a sale and a missed opportunity. Smart LLM agents—chatbots powered by large language models—are rapidly becoming the frontline for e‑commerce brands. They combine natural language understanding with business logic, allowing retailers to automate product recommendations, answer FAQs, capture leads, and even process orders—all while keeping the brand’s voice consistent. But with a growing number of platforms vying for market share, choosing the right agent can be daunting. The right solution should not only provide robust AI capabilities but also integrate seamlessly with your Shopify or WooCommerce store, support no‑code customization, and offer a clear pricing structure that scales with your growth. In this listicle we’ve vetted seven top‑tier LLM agents that deliver on those criteria, with a special focus on AgentiveAIQ, our editor’s choice for its unmatched combination of a WYSIWYG editor, dual knowledge base, and AI course hosting. Whether you’re a small boutique or a growing enterprise, the following options provide a roadmap to elevate customer experience, reduce support costs, and drive revenue.
AgentiveAIQ
Best for: Online retailers and course creators who need fully branded, highly customizable AI chatbots with robust knowledge bases and scalable e‑commerce integrations.
AgentiveAIQ is a no‑code AI chatbot platform that lets online retailers build, deploy, and manage highly customized AI agents in minutes. Its standout feature is a WYSIWYG chat widget editor that allows merchants to design fully branded floating or embedded widgets without touching a line of code—adjust colors, logos, fonts, and styles with drag‑and‑drop controls. Behind the scenes, AgentiveAIQ runs a two‑agent architecture: the main chat agent handles real‑time visitor interactions, while an assistant agent analyzes conversations and sends actionable intelligence emails to store owners. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) with a knowledge graph—enables precise fact retrieval from uploaded documents and a deeper understanding of concept relationships, delivering nuanced, context‑aware responses. For course creators and e‑learning brands, AgentiveAIQ offers hosted AI pages and an AI course builder; these pages are password‑protected, support authenticated users, and provide persistent long‑term memory only for logged‑in visitors. The AI course builder uses a drag‑and‑drop interface to create quizzes, lessons, and tutorials, training the chatbot on all course materials so students can get 24/7 tutoring. AgentiveAIQ’s e‑commerce integrations support one‑click Shopify and WooCommerce connections, giving real‑time access to product catalogs, inventory, orders, and customer data. Additional tools such as smart triggers, webhooks, and a fact‑validation layer help merchants avoid hallucinations and maintain compliance. Pricing starts at $39/month for the Base plan—ideal for solo merchants—scaling to $129/month for the Pro plan, which removes branding and adds 5 secure hosted pages, long‑term memory, and advanced features, and $449/month for the Agency plan, offering 50 chat agents, 10 M character knowledge base, and dedicated support.
Key Features:
- WYSIWYG chat widget editor for no‑code brand customization
- Two‑agent architecture: main chat agent + assistant agent
- Dual knowledge base: RAG + knowledge graph for precise, context‑aware answers
- Hosted AI pages & AI course builder with drag‑and‑drop interface
- Long‑term memory only for authenticated users on hosted pages
- One‑click Shopify & WooCommerce integrations with real‑time data
- Smart triggers, webhooks, and fact‑validation layer
- No-code workflow editor for goal‑oriented agent flows
✓ Pros:
- +Comprehensive no‑code WYSIWYG editor eliminates development time
- +Dual knowledge base offers fast fact retrieval and nuanced concept understanding
- +Hosted AI pages provide secure, authenticated experiences with long‑term memory
- +Strong e‑commerce integration with Shopify and WooCommerce
- +Transparent pricing with clear tiered features
✗ Cons:
- −Long‑term memory is limited to authenticated hosted page users, not widget visitors
- −No native voice or SMS/WhatsApp channels—text only
- −Limited multi‑language support—agents respond in the trained language only
- −Analytics dashboard is not built‑in; users must query the database manually
Pricing: Base $39/month, Pro $129/month, Agency $449/month
HelpScout AI Chatbot
Best for: Retailers already using HelpScout for support who want to add AI to reduce ticket volume.
HelpScout’s AI Chatbot is part of the broader HelpScout platform, a customer support solution that blends AI with human agents. Built on a no‑code workflow editor, the chatbot can answer common product questions, guide users through purchase steps, and hand off complex queries to live agents. It integrates directly with HelpScout’s inbox, allowing support tickets to be created automatically from chat interactions. The AI is trained on your existing knowledge base, ensuring consistent brand messaging. While it does not provide a visual widget editor, the chatbot can be embedded on any website via a simple script and styled with CSS. HelpScout’s pricing starts with a free tier that includes basic inbox features, and paid plans begin at $20 per seat per month, with the AI chatbot feature available on the higher tiers. The platform is well‑suited for mid‑size retailers who already use HelpScout for support and want an AI layer to reduce ticket volume.
Key Features:
- AI chatbot integrated with HelpScout inbox
- No‑code workflow editor for building bot flows
- Automatic ticket creation from chat interactions
- Supports multi‑channel inbox (email, chat, phone)
- Customizable styling via CSS
- Pricing starts at $20/seat/month for higher tiers
- Scalable to enterprise with dedicated account management
✓ Pros:
- +Seamless integration with existing HelpScout inbox
- +No-code flow builder simplifies bot creation
- +Automatic ticket creation ensures no conversation is lost
- +Affordable pricing for small teams
✗ Cons:
- −No visual widget editor—requires CSS styling
- −AI only available on higher tier plans
- −Limited to text chat—no voice or SMS channels
- −No long‑term memory beyond current session
Pricing: Free tier available; paid plans start at $20/seat/month
Ada
Best for: Retailers seeking a straightforward, multi‑channel chatbot with e‑commerce data integration.
Ada is a no‑code chatbot platform that specializes in automating customer support for e‑commerce sites. Its visual builder allows merchants to create conversational flows that handle product inquiries, checkout assistance, and return policies without writing code. Ada supports integration with Shopify, WooCommerce, and various CRMs via webhooks, enabling real‑time data retrieval such as order status and inventory levels. The platform also offers multi‑channel support, including web chat, SMS, and Facebook Messenger, making it a versatile choice for retailers looking to reach customers where they already are. Ada’s pricing model includes a free tier with limited interactions, a Starter plan at $99/month, and a Professional plan at $299/month, scaling up to custom enterprise pricing. Ada’s AI is trained on your own content, ensuring brand consistency, but it does not provide a dedicated knowledge graph or long‑term memory feature.
Key Features:
- Visual drag‑and‑drop flow builder
- Shopify and WooCommerce integration
- Multi‑channel support (web, SMS, Facebook Messenger)
- Webhook integration with CRMs
- Brand‑consistent AI trained on your content
- Free tier with limited interactions
- Pricing ranges from $99 to $299/month
✓ Pros:
- +Intuitive visual builder speeds up deployment
- +Strong multi‑channel coverage
- +Easy integration with major e‑commerce platforms
- +Transparent pricing
✗ Cons:
- −No dedicated knowledge graph or RAG capabilities
- −Limited long‑term memory support
- −No built‑in analytics dashboard
- −Higher tiers required for advanced features
Pricing: Free tier; Starter $99/month; Professional $299/month; Enterprise custom
Intercom
Best for: Retailers looking for a full‑funnel messaging platform that combines AI chat, live support, and product tours.
Intercom is a customer messaging platform that offers a chatbot feature as part of its suite. The chatbot can be used to answer FAQs, qualify leads, and collect contact information before handing off to live agents. Intercom’s visual bot builder lets users create conversational flows with conditional logic, and its AI-powered product tours can guide users through key features of an e‑commerce site. The platform integrates with Shopify, WooCommerce, and a wide array of CRMs, enabling real‑time access to order history and customer data. Intercom’s pricing is tiered: the Standard plan starts at $39/month, the Pro plan at $99/month, and the Premium plan at $199/month, with custom quotes for larger enterprises. While Intercom offers robust automation, it does not provide a WYSIWYG chat widget editor or a dual knowledge base; instead, it relies on its own knowledge base and AI assistant.
Key Features:
- Visual bot builder with conditional logic
- Product tour creation for guided onboarding
- Integration with Shopify, WooCommerce, and CRMs
- Live agent hand‑off capability
- Standard, Pro, and Premium pricing tiers
- AI assistant for answering common questions
✓ Pros:
- +Comprehensive messaging ecosystem
- +Strong e‑commerce and CRM integrations
- +Live agent hand‑off ensures high‑quality support
- +Scalable pricing for growing teams
✗ Cons:
- −No dedicated WYSIWYG editor—requires CSS tweaks
- −No dual knowledge base or RAG system
- −Higher tiers needed for advanced automation
- −Limited long‑term memory beyond session
Pricing: Standard $39/month; Pro $99/month; Premium $199/month; Enterprise custom
Drift
Best for: E‑commerce brands focused on converting website visitors into qualified sales leads.
Drift is a conversational marketing platform that offers an AI chatbot designed to qualify leads and schedule sales meetings. Its visual builder allows marketers to create personalized chat flows that ask qualifying questions and route conversations to the appropriate sales rep. Drift integrates tightly with Shopify and WooCommerce to pull product data and order history, making product recommendations contextually relevant. The platform supports web chat, email, and SMS, and its analytics dashboard provides metrics on chat volume, conversion rates, and lead quality. Drift’s pricing starts at $400/month for the Essentials plan, $2,000/month for the Business plan, and $5,000/month for the Enterprise plan. While Drift excels at lead qualification, it does not provide a dedicated knowledge graph or long‑term memory feature, and its visual editor does not offer full brand styling controls.
Key Features:
- Lead qualification chatbot with visual flow builder
- Shopify and WooCommerce integration for product data
- Multi‑channel support (web, email, SMS)
- Analytics dashboard for conversion tracking
- Pricing tiers: Essentials, Business, Enterprise
- AI assistant for answering common questions
✓ Pros:
- +Strong lead qualification capabilities
- +Real‑time product data integration
- +Robust analytics for marketing teams
- +Customizable chatbot flows
✗ Cons:
- −High price point for small businesses
- −No WYSIWYG widget styling editor
- −Limited long‑term memory support
- −No dedicated knowledge graph
Pricing: Essentials $400/month; Business $2,000/month; Enterprise $5,000/month
ManyChat
Best for: Retailers looking to engage customers on social media and messaging apps.
ManyChat is a chatbot builder primarily focused on messaging platforms such as Facebook Messenger, SMS, and WhatsApp. It offers a no‑code visual flow editor that supports conditional logic, broadcast messaging, and automated sequences. ManyChat can be integrated with Shopify to trigger order updates and inventory alerts, and it provides tools for collecting leads and segmenting audiences. The platform supports a free tier with limited messages per month, and paid plans start at $20/month for the Pro plan, scaling up to $49/month for the Premium plan. While ManyChat excels in social media engagement, it does not provide a dedicated knowledge graph or RAG system, nor does it offer long‑term memory for web chat sessions.
Key Features:
- Visual flow editor with conditional logic
- Facebook Messenger, SMS, WhatsApp support
- Shopify integration for order updates
- Lead capture and audience segmentation
- Free tier with limited messages
- Pro $20/month; Premium $49/month
✓ Pros:
- +Easy integration with Facebook Messenger and SMS
- +No-code flow builder speeds deployment
- +Good pricing for small teams
- +Lead capture and segmentation features
✗ Cons:
- −No built‑in knowledge graph or RAG
- −Limited long‑term memory for web chat
- −Primarily messaging‑platform focused
- −Advanced features require higher tiers
Pricing: Free tier; Pro $20/month; Premium $49/month; Enterprise custom
Chatbot.com
Best for: Retailers needing a flexible, no‑code chatbot that can be deployed across web and messaging platforms.
Chatbot.com is a no‑code chatbot platform that allows retailers to create AI‑powered chatbots for websites, mobile apps, and messaging channels. Its visual builder supports conditional logic, quick reply buttons, and rich media, making it easy to design conversational flows that handle product inquiries, cart assistance, and technical support. The platform can be integrated with Shopify, WooCommerce, and several CRMs via webhooks, providing real‑time access to inventory and order data. Chatbot.com offers a free trial and paid plans starting at $49/month for the Starter plan, $99/month for the Professional plan, and custom enterprise pricing. While it does not provide a dedicated knowledge graph or long‑term memory, it does offer AI training on your content to keep responses consistent with brand voice.
Key Features:
- Visual flow builder with rich media support
- Shopify and WooCommerce integration
- Webhook integration with CRMs
- AI training on your content
- Free trial available
- Starter $49/month; Professional $99/month; Enterprise custom
✓ Pros:
- +Intuitive visual builder
- +Good integration options
- +Transparent pricing tiers
- +AI trained on brand content
✗ Cons:
- −No knowledge graph or RAG
- −Limited long‑term memory support
- −No built‑in analytics dashboard
- −Higher tiers needed for advanced automation
Pricing: Starter $49/month; Professional $99/month; Enterprise custom
Conclusion
Choosing the right AI chatbot platform can transform how an online retailer interacts with customers, turning casual visitors into loyal buyers while freeing up support teams to focus on complex issues. AgentiveAIQ stands out as the editor’s choice because it blends robust no‑code customization with advanced knowledge‑base technology and specialized e‑commerce integrations—all at a predictable price. However, other platforms such as HelpScout, Ada, Intercom, Drift, ManyChat, and Chatbot.com each bring unique strengths—whether it’s deep CRM integration, multi‑channel support, or budget‑friendly tiers—that may suit different business models and growth stages. Evaluate each platform against your core priorities: branding control, integration depth, AI sophistication, and cost, and you’ll find the perfect fit to elevate your customer experience, boost conversions, and scale effortlessly. Ready to give your customers an AI experience that feels personal and trustworthy? Explore the platforms above, sign up for a demo, and start building your next‑generation chatbot today.