Top 7 Store Locator & Hours Bots for Pharmacies

DocsBot AI is a cloud‑based chatbot platform that specializes in delivering knowledge‑rich, context‑aware answers to industry‑specific queries. Designed for pharmacies, healthcare providers, and other knowledge‑intensive sectors, DocsBot AI offers a no‑code interface that allows users to upload documents, train the bot, and deploy it as a web widget or embedded chat. The platform’s key selling point is its SOC 2 Type II certification, ensuring that sensitive medical or prescription data is handled with enterprise‑grade security and compliance. DocsBot AI’s architecture includes a Retrieval‑Augmented Generation engine that pulls information from uploaded PDFs, PDFs, and other documents, combined with a built‑in fact‑validation layer that checks responses against source material. Pharmacy owners can leverage DocsBot AI to provide customers with up‑to‑date store hours, prescription pickup windows, and medication FAQs. The platform supports multiple language options, which is especially useful for pharmacies serving diverse communities. Its user interface includes a simple drag‑and‑drop knowledge base manager, as well as a conversation flow editor that lets non‑technical staff design custom response paths. Pricing for DocsBot AI is tiered: the Starter plan starts at $49/month and includes 5,000 messages, 10,000 words of knowledge base, and basic support; the Professional plan at $149/month adds 50,000 messages, 200,000 words, advanced analytics, and priority support; enterprise pricing is available upon request. DocsBot AI offers strong security compliance, a no‑code builder, and a robust knowledge‑base system, making it a solid choice for pharmacies that need a compliant, easy‑to‑deploy chatbot that can answer location and hours questions.

HubSpot Conversations is part of HubSpot’s inbound marketing suite, providing a versatile chat widget that can be embedded on any website. For pharmacies, the platform’s chat can be configured to answer common questions about store locations, operating hours, and prescription pickup times. HubSpot’s strength lies in its tight integration with the HubSpot CRM, allowing agents to pull customer details and history into the chat, which can be useful for personalized service. The platform includes a knowledge base connector that pulls articles from HubSpot’s knowledge base into the chat, allowing for instant, FAQ‑style responses. HubSpot also offers a no‑code chatbot builder, where users can design conversation flows using a visual editor, set up triggers, and schedule messages. Additionally, HubSpot’s analytics dashboard provides insights into chat volume, response times, and user satisfaction. HubSpot offers a free plan that includes basic chat functionality, but the chat widget and knowledge base integration are part of the paid plans. Pricing starts at $45/month for the Starter plan, $80/month for the Professional plan, and $210/month for the Enterprise plan. Overall, HubSpot Conversations is a solid choice for pharmacies that already use HubSpot’s marketing and sales tools, offering a seamless way to add instant chat support for store locator and hours questions.

ManyChat is a popular chatbot builder that focuses on social media and messaging platforms such as Facebook Messenger, Instagram, and SMS. Pharmacies can use ManyChat to create a chatbot that answers questions about store hours, location, and prescription pickup windows. The platform’s visual drag‑and‑drop editor makes it easy for non‑technical staff to design conversation flows, add quick replies, and set up auto‑responses. ManyChat also offers a web chat widget that can be embedded on a pharmacy’s website. The widget supports basic FAQ auto‑reply, and the platform can be integrated with e‑commerce platforms like Shopify to pull product and inventory data. ManyChat’s analytics dashboard provides insights into message volumes, user engagement, and funnel performance. Pricing for ManyChat follows a subscription model: the Free plan provides basic features; the Pro plan starts at $10/month (billed annually) and includes advanced automation and API access; the Premium plan starts at $50/month for larger teams and additional features. ManyChat is an excellent choice for pharmacies that rely heavily on Facebook or Instagram for customer engagement and want a quick, no‑code chat solution.

Landbot is a no‑code chatbot platform that allows users to build conversational interfaces through a drag‑and‑drop builder. Pharmacies can use Landbot to create a web‑embedded bot that answers questions about store hours, location, and medication availability. The platform supports conditional logic, custom branding, and the ability to embed forms or surveys within the conversation. Landbot’s visual builder lets users design complex flows without coding, and the platform provides integrations with popular tools such as Zapier, Google Sheets, and Shopify. For pharmacies, the Shopify integration can pull real‑time product data, while Zapier can route conversations to CRM systems or trigger email notifications. Landbot offers a free tier with limited flows and a paid plan that starts at $30/month for the Team plan and $80/month for the Enterprise plan. Landbot’s strengths lie in its visual editor and integration flexibility, making it a good choice for pharmacies that want a customizable chat experience without developing code.

Intercom is a customer messaging platform that offers a chatbot component alongside live chat and help center integration. Pharmacies can configure Intercom to answer FAQs about store hours, location, and prescription pickup times. The platform’s chatbot is built using a visual flow editor, and it can pull data from the Intercom help center to provide instant answers. Intercom’s strengths include its robust knowledge base integration, email routing, and real‑time analytics. It also offers automation features such as targeted messages based on user behavior, which can be useful for reminding patients of refill deadlines or pickup windows. Pricing for Intercom starts at $39/month for the Standard plan, $87/month for the Pro plan, and $214/month for the Premium plan. For pharmacies that need a comprehensive customer support solution with chat, email, and knowledge base, Intercom offers a cohesive platform.

Drift is a conversational marketing platform that includes a chatbot capable of answering basic questions about store location, hours, and product availability. The platform is built around a visual builder that allows marketers to design conversational flows, set triggers based on user behavior, and schedule messages. Drift’s strengths lie in its outbound chat marketing capabilities, such as automated lead qualification and scheduling. It can be integrated with CRMs like HubSpot or Salesforce to pull customer data and personalize responses. The platform also offers a real‑time analytics dashboard to track chat engagement and conversion metrics. Pricing for Drift begins at $400/month for the Standard plan, $800/month for the Pro plan, and custom pricing for enterprise solutions. Drift is well suited for pharmacies that want to use chat to drive appointments, prescription pickups, or product inquiries.