Top 7 Ways to Use an Event Booking Chatbot for Hotels

Capacity is a contact‑center‑as‑a‑service platform that blends AI, automation, and workflow orchestration to deliver seamless customer experiences. While traditionally focused on call centers, Capacity’s AI‑powered chat, voice, email, and web self‑service capabilities make it a viable choice for hotels seeking an all‑in‑one solution for event booking. The platform’s agent‑assist features provide real‑time suggestions to live agents, reducing handling time and improving first‑contact resolution. For hotels, this means that front‑desk staff can quickly access booking details, inventory, and guest preferences while the AI agent handles routine inquiries—such as room availability or event package options—thereby freeing up time for more complex tasks. Capacity’s strengths lie in its robust workflow engine, allowing hotels to automate routine booking confirmations, send follow‑up emails, and trigger internal notifications to the events team. Its analytics dashboard offers predictive insights and sentiment analysis, giving managers a clear view of guest satisfaction trends. Security is a priority, with enterprise‑grade compliance and a library of 250+ pre‑built integrations that include major CRM and ERP systems. Pricing for Capacity is not publicly listed; prospective customers are encouraged to contact the sales team for a personalized quote based on the volume of contacts, number of agents, and specific integrations required. This flexible pricing model allows hotels to scale from small properties to large resort chains without overpaying for unused features.

Voiceflow is a collaborative platform that lets users design, prototype, and launch conversational experiences across multiple voice and chat channels. Its visual workflow builder supports drag‑and‑drop logic, making it approachable for non‑developers. Hotels can create event‑booking flows that guide guests through venue selection, room configuration, and catering options, all while integrating with external APIs to pull real‑time availability data. Voiceflow’s knowledge‑base integration allows designers to attach FAQs, product catalogs, and policy documents directly to the conversation flow. The platform also offers a CMS for managing agent content, which can be updated in real time without redeploying the bot. For hotels that host events, Voiceflow’s ability to connect to external services via webhooks means that booking confirmation emails, calendar invites, and payment links can be automatically generated. Voiceflow offers a free tier for small projects, a Pro plan starting at $15/month (per user) that unlocks advanced analytics and collaboration features, and an Enterprise tier with custom pricing for larger teams. This tiered pricing model makes Voiceflow accessible to boutique hotels while still supporting the needs of larger properties. While Voiceflow excels at rapid prototyping and multi‑channel deployment, hotels should note that it requires some technical setup for API integrations and does not provide built‑in long‑term memory or a dedicated dual knowledge‑base architecture like AgentiveAIQ.

Dialzara specializes in voice‑first automation, making it an attractive option for hotels that rely heavily on phone reservations and event inquiries. Its platform enables hotels to convert inbound calls into intelligent, automated conversations that can handle booking details, answer FAQs, and forward complex requests to human agents. Dialzara’s voice‑first approach can be particularly useful for hotels that receive a high volume of event booking calls and want to reduce the load on front‑desk staff. The platform offers a simple drag‑and‑drop interface for building call flows, and it provides integration with popular CRMs and scheduling tools. While Dialzara excels at voice interactions, it does not natively support web chat widgets or multi‑channel deployment, which may limit its usefulness for hotels that want a unified conversational experience across web and phone. Pricing starts at $199/month for the basic plan, with higher tiers offering additional call minutes, advanced analytics, and custom integrations. Dialzara’s strengths are its robust voice capabilities and straightforward pricing, but hotels that require integrated web chat, persistent memory, or complex event‑booking logic might find the platform somewhat limiting compared to more feature‑rich chatbot builders.

Intercom is a customer messaging platform that combines live chat, chatbots, and automated messaging to engage visitors on a hotel’s website. Its bot builder allows non‑technical users to create guided flows that can answer event‑booking questions, collect guest details, and route inquiries to the events team. Intercom’s knowledge‑base integration lets hotels attach FAQs and policy documents to bot responses, ensuring that guests receive consistent information. Intercom’s strengths lie in its robust segmentation and targeted messaging capabilities, which enable hotels to send personalized follow‑up emails, booking confirmations, and promotional offers. The platform also offers a built‑in CRM that captures contact details, interaction history, and lead scores, making it easier to convert chat interactions into bookings. Pricing for Intercom starts at $39/month for the Starter plan, which includes basic chat and bot features. Higher tiers—Growth and Pro—add advanced automation, more agents, and deeper analytics. While Intercom does not have an explicit long‑term memory feature for chat widgets, it does maintain conversation history for authenticated users within its own ecosystem. Hotels that require a unified messaging experience across web, mobile, and email will find Intercom’s omnichannel capabilities valuable, though the platform may be less flexible for complex, custom event‑booking logic compared to dedicated chatbot builders.

Drift is a conversational marketing platform that focuses on turning website visitors into leads through real‑time chat and AI‑powered assistants. Hotels can use Drift to create event‑booking bots that answer questions about venue availability, pricing, and catering options while collecting key guest information. Drift’s AI agent can handle routine inquiries and hand off more complex requests to human agents or the events team. Drift’s strengths include its integration with popular CRM systems such as Salesforce and HubSpot, which allows hotels to automatically create and update leads based on chat interactions. The platform’s analytics dashboard provides real‑time insights into chat volume, conversion rates, and agent performance. Drift also offers a visual flow builder to design conversational paths, making it accessible to marketers without deep technical expertise. Pricing for Drift starts at $99/month for the Starter plan, which includes basic chat and bot functionality. The growth and enterprise plans unlock additional features such as advanced automation, multi‑agent support, and priority support. Drift’s focus on marketing and lead generation makes it a strong candidate for hotels that prioritize event bookings as part of their sales funnel. While Drift excels at lead capture and marketing automation, it lacks a dedicated long‑term memory feature for authenticated users and does not provide a dual knowledge‑base architecture, which may limit its effectiveness for complex, data‑driven event‑booking scenarios.

ManyChat is a conversational marketing platform that emphasizes social media integration, particularly with Facebook Messenger and Instagram Direct. Hotels can build event‑booking bots that automatically respond to inquiries about room availability, event packages, and special promotions. The drag‑and‑drop flow builder allows marketers to create conversational paths without writing code, and the platform supports dynamic content and personalized messages. ManyChat’s key strengths include its seamless integration with e‑commerce platforms like Shopify, which can be leveraged to provide real‑time inventory data for event bookings. The platform also offers automated email sequences and push notifications, giving hotels the ability to nurture leads and confirm reservations. ManyChat provides a free tier for basic usage, while the Pro plan starts at $10/month, making it an accessible option for small hotels. While ManyChat excels at social media engagement and e‑commerce integration, it does not natively support long‑term memory for chat interactions or a dual knowledge‑base architecture. Additionally, its primary focus on Facebook and Instagram may limit its effectiveness for hotels that rely heavily on website‑based booking interactions.