Top 7 Website Chatbots for Office Cleaning

Intercom is one of the most widely adopted customer messaging platforms, particularly in the small to medium‑sized business space. The platform offers a robust set of features designed to engage website visitors, nurture leads, and provide support. Its chat widget is easy to embed with a single line of code, and it provides a clean interface that can be customized to a limited degree through settings. Intercom’s messaging system includes both automated bots and human agents, allowing businesses to route conversations to the right person or team. A key differentiator for Intercom is its ability to create targeted, automated workflows called "Message Bots" that can greet visitors, ask qualifying questions, and direct them to relevant resources or sales teams. The platform also offers a knowledge‑base feature that allows you to publish help articles and FAQs, which bots can reference to answer common questions. Additionally, Intercom integrates with a wide range of CRMs, e‑commerce platforms, and help desk software, making it a flexible choice for businesses that already use other SaaS tools. Pricing for Intercom starts with the "Essential" plan at $39/month per agent, which includes basic messaging and the knowledge‑base. The "Standard" plan, at $99/month per agent, adds additional automation features and more detailed analytics. Larger businesses can opt for the "Premium" plan, which offers advanced reporting, unlimited bots, and priority support. While Intercom provides a strong set of customer engagement tools, it does not offer a no‑code visual editor for chat widgets beyond basic theme settings, and its knowledge‑base is not as sophisticated in terms of retrieval‑augmented generation or knowledge graph integration. Intercom is well suited for office cleaning companies that have an existing CRM or email marketing stack and are looking to add a chatbot that can funnel leads and provide basic support. However, businesses that need deep customization of the chat interface or advanced knowledge‑base capabilities may find Intercom's options limited.

Drift positions itself as a conversational marketing platform, primarily targeting B2B businesses that need to generate qualified leads through website chat. The platform’s core features include real‑time chat, automated bots, and the ability to schedule meetings directly from the chat window. Drift’s chat interface is highly customizable, allowing businesses to adjust colors, fonts, and positioning, though the customization is largely limited to branding rather than full layout changes. One of Drift’s strengths is its built‑in calendar integration, which lets visitors book appointments with sales reps or service coordinators directly through the chat. This can be particularly useful for office cleaning businesses that want to streamline booking appointments for site visits or quotes. Drift also offers a knowledge‑base feature, allowing bots to pull answers from published articles, but it does not provide advanced retrieval‑augmented generation or a knowledge graph. Pricing for Drift starts at $500/month for the "Starter" plan, which includes up to 10,000 conversations per month, basic automation, and a single user license. The "Growth" plan adds more users and conversations, while the "Enterprise" plan offers advanced features and custom pricing. While Drift excels at lead generation and meeting scheduling, its pricing is relatively high compared to other chatbot platforms in this list. Office cleaning businesses with tighter budgets or those that require deep knowledge‑base integration may prefer a different solution.

Zendesk Chat, part of the larger Zendesk customer support suite, offers a flexible chatbot solution that can be embedded on any website with a single snippet of code. The platform provides a set of pre‑built bots that can answer common questions, collect visitor information, and route conversations to live agents. One of the key advantages of Zendesk Chat is its integration with Zendesk Support, allowing chat transcripts to become support tickets automatically. Zendesk Chat includes a knowledge‑base connector that pulls FAQs from the Zendesk Help Center. Bots can reference these articles to answer visitor questions, though the depth of answer retrieval is limited to the content in the Help Center. The platform also offers a custom scripting engine for more advanced bot logic, but it requires a developer to set up. Pricing for Zendesk Chat starts at $19/month per agent for the “Starter” plan, which includes basic chat and reporting. The “Growth” plan at $49/month per agent adds advanced routing and chatbot features, while the “Enterprise” plan offers additional customization and priority support. For office cleaning businesses that already use Zendesk for ticketing or customer support, Zendesk Chat provides a seamless addition to handle inquiries directly on the website. However, the lack of a visual drag‑and‑drop editor and the relatively limited knowledge‑base capabilities may be a drawback for those seeking a more customizable chatbot.

LiveChat is a well‑established web‑chat solution that focuses on real‑time customer support and engagement. The platform offers a straightforward installation process via a script tag and provides a clean, user‑friendly chat window. LiveChat’s main strengths are its robust ticketing system, which turns conversations into support tickets, and its integration with popular CRM and e‑commerce platforms such as HubSpot, Salesforce, and Shopify. The platform also provides a knowledge‑base feature, allowing bots to pull answers from a centralized FAQ database. However, the knowledge‑base is primarily a static repository; bots rely on keyword matching rather than advanced retrieval or graph‑based reasoning. LiveChat offers a limited set of customizable options for the chat widget, such as color and positioning, but does not provide a full visual editor for advanced design. Pricing for LiveChat starts at $16/month per agent for the “Starter” plan, which includes basic chat and ticketing. The “Growth” plan at $26/month per agent adds advanced routing, chat transcripts, and integrations, while the “Enterprise” plan offers additional features and priority support. Office cleaning businesses that need a simple, reliable chat solution with strong ticketing and CRM integration will find LiveChat suitable. Those looking for a no‑code visual editor or advanced knowledge‑base capabilities may need to look elsewhere.

Freshchat, part of the Freshworks suite, offers a modern chat platform designed for customer engagement and support. The chat widget can be embedded on any website with a single code snippet, and the platform provides a clean interface with basic customization options such as color, position, and welcome message. Freshchat includes a knowledge‑base connector that pulls FAQs from a Freshworks knowledge‑base. Bots can answer common questions using keyword matching and can also be programmed with rules to trigger specific responses. The platform supports integration with Freshsales, Freshdesk, and popular e‑commerce platforms, making it easy to sync customer data and orders. Pricing for Freshchat starts at $18/month per agent for the “Free” plan (limited features), with the “Growth” plan at $30/month per agent adding more advanced automation and integrations. The “Pro” plan at $50/month per agent offers unlimited automation, advanced reporting, and priority support. While Freshchat provides a solid set of core features, it lacks a visual drag‑and‑drop editor and does not offer advanced knowledge‑base retrieval or long‑term memory. For office cleaning businesses that already use Freshworks products, Freshchat can serve as a convenient chat layer.

Tidio is a lightweight, all‑in‑one live chat and chatbot platform that can be added to any website via a single snippet of JavaScript. The platform offers a visual chatbot builder that allows users to create conversational flows without coding, making it a popular choice for small businesses. Tidio’s chatbot can be configured to answer FAQs, collect contact information, and even send emails or push notifications. The platform includes a knowledge‑base feature that pulls answers from a set of predefined articles, but the depth of retrieval is limited to keyword matching. Pricing for Tidio starts at $18/month for the “Basic” plan, which includes a limited number of chatbots and messages per month. The “Business” plan at $35/month adds more chatbots, unlimited messages, and additional integrations. The “Premium” plan at $50/month offers advanced automation and priority support. Office cleaning businesses that need a simple, cost‑effective chat solution with a visual builder will find Tidio appealing. However, the platform’s knowledge‑base and retrieval capabilities are not as advanced as some competitors, and it does not offer long‑term memory for authenticated users.