Top 7 Website Chatbots for Property Management

Intercom has long been a popular choice for businesses looking to combine live chat, bots, and customer relationship management into a single platform. The service offers a conversational interface that can be embedded on any website, and its bot builder allows companies to automate responses to frequently asked questions, qualify leads, and route conversations to human agents when needed. Intercom’s chatbot can pull data from its own CRM to personalize messages, and it integrates with a wide range of third‑party tools such as HubSpot, Salesforce, and Shopify. The platform also includes automation features like targeted messaging based on user behavior, and it provides analytics dashboards that track conversation volume, resolution times, and customer satisfaction. Intercom’s pricing starts at $59/month for the Essentials plan, which supports basic live chat and bot functionality, and rises to $99/month for the Advanced plan, adding more advanced automation and reporting options. While Intercom is robust and highly customizable, it can become expensive for larger teams, and some users report that the bot logic can be complex to set up without a developer.

Drift positions itself as a conversational marketing platform that helps businesses generate and qualify leads through chat on their website. Its AI chatbot can answer product questions, book meetings, and gather contact details, all while tracking visitor engagement in real time. Drift’s bot workflow engine is visual and drag‑and‑drop, making it accessible to marketers who want to create multi‑step conversations without coding. The platform also offers meeting scheduling integration with tools like Calendly, and it can sync leads directly into CRMs such as Salesforce and HubSpot. Drift provides robust reporting dashboards that show conversation volume, conversion rates, and revenue attribution. Pricing begins at approximately $400/month for the Starter plan, with the Standard plan at $1,200/month and the Enterprise plan at $2,500/month, reflecting its focus on high‑volume, high‑value sales teams. Drift’s strong marketing focus makes it ideal for e‑commerce and SaaS companies, but its higher price point and emphasis on sales may be less relevant for property managers who need tenant support.

Zendesk Chat, formerly known as Zopim, is a lightweight chat solution that can be embedded on any website with a simple script. It offers real‑time chat, automated responses, and a bot framework that can be customized via the Zendesk API. Users can set up predefined answers for common questions and trigger alerts to the support team when a conversation escalates. Zendesk Chat integrates seamlessly with the broader Zendesk suite, allowing agents to pull ticket information and customer profiles into the chat window. The platform also supports email and phone support, and it provides analytics on chat volume, agent performance, and customer satisfaction. Pricing for Zendesk Chat starts at $19/month for the Basic plan, which includes core chat features; higher tiers add additional channels and advanced automation. For property managers, Zendesk Chat offers a straightforward way to handle tenant inquiries, but it lacks advanced AI capabilities such as knowledge base integration or long‑term memory.

Freshchat is a modern messaging platform that blends live chat, chatbots, and messaging for web, mobile, and social channels. Its AI chatbot can handle FAQs, qualify leads, and support customers by pulling data from Freshworks CRM. Freshchat offers a visual bot builder that allows marketers to create conversational flows without coding, and it integrates with tools like Shopify, WooCommerce, and Zapier for e‑commerce and automation workflows. The platform provides real‑time monitoring, chat transcripts, and detailed analytics on agent performance and customer satisfaction. Freshchat’s pricing begins at $15/month for the Sprout plan, which includes basic chat features, and scales up to $39/month for the Pro plan, adding advanced bot and integration capabilities. For property managers, Freshchat offers a cost‑effective way to handle tenant queries, schedule appointments, and integrate with existing property‑management software via Zapier.

LiveChat is a commercial live‑chat service that can be embedded on any website with a single script tag. It offers real‑time chat, automated triggers, and a bot framework that can be customized using JavaScript or the LiveChat API. The platform allows businesses to set up proactive chat invitations, canned responses, and rules for routing conversations to agents. LiveChat integrates with popular CRMs, help desks, and e‑commerce platforms such as Shopify and Magento, and it provides reporting tools that track chat volume, response times, and customer satisfaction. Pricing starts at $15/month for the Growth plan, which includes core chat features and basic integrations; higher plans add advanced automation, AI chat, and phone support. Property managers can use LiveChat to handle tenant inquiries, provide quick support, and integrate with their existing property‑management software via webhooks.

ManyChat is a chatbot platform primarily built for Facebook Messenger, but it also supports web chat widgets and SMS. It allows users to create conversational flows using a drag‑and‑drop builder, making it accessible for marketers who want to automate repetitive tasks without coding. ManyChat can integrate with e‑commerce platforms like Shopify, Zapier, and Mailchimp, and it offers tools for lead capture, product recommendations, and automated follow‑ups. The platform provides basic analytics on message volume, click‑through rates, and subscriber growth. Pricing starts at $10/month for the Pro plan, which includes web chat, and it scales up to $50/month for the Premium plan, adding advanced automation, branding, and integrations. For property managers, ManyChat can be used to answer FAQs, schedule viewings, and collect contact information, but it lacks sophisticated AI knowledge‑base integration and long‑term memory.