Top 7 WYSIWYG Chatbot Editors for Law Firms

Landbot is a popular drag‑and‑drop chatbot builder that emphasizes a conversational flow designer for creating engaging web chat experiences. Users can assemble blocks such as text, images, buttons, and forms without writing code, making it accessible to non‑technical staff. Landbot supports integration with Google Sheets, Zapier, and other third‑party services, which allows firms to capture leads and sync data with their practice management systems. The platform also offers a free tier with limited interactions, while paid plans start at $30/month for the Basic plan, providing unlimited conversations, advanced integrations, and custom branding. Landbot’s visual editor is intuitive for designing client intake forms, scheduling appointments, or answering FAQs about legal services. However, its knowledge‑base capabilities are limited to static FAQ databases, and it does not natively support real‑time document retrieval or advanced AI reasoning. Firms can still achieve robust functionality by combining Landbot with external AI services via webhooks.

Tidio blends live chat and chatbot functionalities in a single platform, offering a user‑friendly WYSIWYG editor for designing automated conversation flows. The editor allows legal teams to add text blocks, images, and quick‑reply buttons, and to embed the chat widget on any website with a single line of code. Tidio supports integrations with popular CRMs such as HubSpot, Salesforce, and Mailchimp, enabling seamless lead capture and follow‑up. The free tier includes basic chatbot features and unlimited visitors, while the paid plans start at $18/month for the Basic package and $48/month for the Premium package, which unlocks advanced automation, custom greetings, and the ability to assign chats to specific team members. Tidio’s strengths lie in its simplicity and real‑time chat capabilities, but it lacks advanced AI knowledge‑base features and persistent memory for anonymous visitors.

ManyChat is a chatbot platform primarily focused on Facebook Messenger, but it also offers web chat widgets. Its visual builder lets users craft conversational flows using blocks for text, images, buttons, and quick replies. ManyChat integrates with Zapier, Google Sheets, and various email marketing tools, making it useful for capturing leads and sending follow‑up messages. The free plan supports basic flows and up to 1,000 contacts, while paid plans start at $10/month for the Pro tier, offering unlimited contacts, advanced automation, and broadcast messaging. ManyChat’s strengths include a robust integration ecosystem and a large user community. However, it does not provide a built‑in knowledge‑base for dynamic document retrieval, and its AI capabilities are limited to simple rule‑based responses unless combined with external AI services.

Intercom is a comprehensive customer messaging platform that includes chatbot functionality. Its visual editor allows users to create guided conversations, set up product tours, and automate repetitive tasks. Intercom integrates natively with many CRM and ticketing systems, and offers a knowledge‑base feature that pulls from a central repository of articles. The platform supports live chat, email, and in‑app messages, making it a multi‑channel solution. Intercom’s pricing starts at $39/month for the Essential plan, which includes a limited number of active users and basic features; higher tiers add more users, advanced automation, and team collaboration tools. While Intercom’s chatbot is powerful for lead qualification and support, its knowledge‑base is primarily a static article library, and advanced AI reasoning requires third‑party integrations.

Drift is a conversational marketing platform that focuses on sales and lead generation. Its chatbot builder offers a visual editor to set up automated conversations, qualify prospects, and schedule meetings. Drift integrates with major CRMs like Salesforce, HubSpot, and Marketo, and provides a knowledge‑base that pulls from a central repository of resources. The platform is designed for real‑time engagement and can push conversations to email or Slack. Drift’s pricing starts at $400/month for the Starter plan, which includes a limited number of conversations; higher tiers add more conversations, advanced automation, and multi‑user collaboration. While Drift excels at driving revenue, its knowledge‑base is limited to static content, and it does not provide advanced AI reasoning or persistent memory for anonymous users.

Zoho SalesIQ is an inbound live‑chat and chatbot platform that provides a visual editor for designing conversational flows. It offers integration with the Zoho ecosystem, including Zoho CRM, Zoho Books, and Zoho Desk, making it a convenient choice for firms already using Zoho products. The platform supports knowledge‑base articles, automated responses, and live chat with real‑time monitoring. Zoho SalesIQ’s pricing starts at $18/month for the Starter plan, which includes a limited number of chat sessions; the Unlimited plan costs $50/month and removes usage caps. While Zoho SalesIQ offers a comprehensive set of features for engagement, its knowledge‑base is limited to static articles, and it does not provide advanced AI reasoning or persistent memory for anonymous visitors.